Hi there, I have been using your “export user data” plugin for few years, it was great and working well before. However recently it has two issues as below.
1. When export CSV – I found that many rows are missing (we have actually over 16,000 rows but it exports around 8,000 rows, and the number of rows are different every time. For example sometimes 7672 rows, sometimes 8023 rows…strange)
2. When export Excel (xls) – When I open the xls file, it pops up a warming “HTML import error – Table” and I can’t open it. Then I tried to convert it to xlsx file online, and then open it, it has the same issue as Point 1 (many rows are missing).
I would like to point out that this export feature was working very well before (can successfully export ALL rows), but recently has the issues above. It is much appreciate if you can help and offer me a solution for it. Thank you very much!!
The answer was that in cases where the plugin is running on a server with limited resources, using the row count / offset options in advanced options allows the user to break the export over several runs.
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