Support

Tag: ghc

Our Support Desk is where our clients and community come together to find solutions.

0 votes
130 views

Hi!
We’ve had a few ongoing issues where people put too many characters in the Supervisor Name field of the Log Hours form, which then causes problems on Dragon Spears’ end and syncing. So, we’re wanting to implement a character limit on all of these fields in accordance with DS so that it doesn’t break their dinosaur system :)
Peter has spoken with them and confirmed that all fields are allowed 100 characters or less. Could we make the Organization, Supervisor Name, Supervisor Phone and Supervisor Email fields all at a 100-character limit? The others are dropdowns and shouldn’t matter.
Thanks!

  • Rosie GH asked 11 months ago
  • last active 11 months ago
0 votes
272 views

Hi,
Per our discussion with Kelsey today, we need the following users re-activated after they disappeared from the Pending section. Thanks!
vanessahidalgo09@gmail.com GHT Teach Abroad
494352356@qq.com, 78504 WT Summer 2015
susyalfaroj@gmail.com, 73677 CAP 2015
taku_15_03@hotmail.co.uk, 68402 CAP 2014
carolzinhasana@hotmail.com, 68902 WT Winter 2015
dphillips0912@yahoo.com
y.dorsainvil@gmail.com

  • Rosie GH asked 1 year ago
  • last active 1 year ago
0 votes
382 views

Hi,
Kelsey, who works with Lauren on GHC, has been trying to find the following users. She pulled this list from “Pending” on Wednesday, and two days later she went to open them again and they are not in Pending or searchable via All. I’ve looked at all sections and cannot find them via email or GO ID search. Any ideas?

Here are the emails, GO ID and program for each:
lyrobinson2001@yahoo.com, 11513, Host Family
1528229202@qq.com, 72910, WT Summer 2015
649061675@qq.com, 71936, WT Summer 2015
535194330@qq.com, 77371, WT Summer 2015
464503626@qq.com, 79223, WT Summer 2015
bkcurtis@live.com, 6909, Host Family

Thanks!

  • Rosie GH asked 1 year ago
  • last active 1 year ago
0 votes
319 views

Ciao!
Now that my form audit is complete across all sites, we are ready to have the wordpress@greenheart.info email added as admin email across all sites.

Grazie!
Buona notte!

  • Rosie GH asked 1 year ago
  • last active 1 year ago
0 votes
340 views

Hi!
I have not been able to replicate this issue – my apologies – but I can’t tell what’s amiss here. I’ve successfully submitted this form twice:
https://greenheartclub.org/resource/alumni-grant-application-2

yet one of our participants claims he has problems hitting the “submit” button at the bottom despite filling out all of the required fields. I have had no trouble submitting in both Chrome and Safari browsers (I believe he is using Chrome based on his screenshot).

Is there a maximum amount of text allowed in these fields? Any ideas of what this could be?

  • Rosie GH asked 1 year ago
  • last active 1 year ago
0 votes
303 views

Updates to the GH Club website, per google doc.

Showing 6 results
Why not Search Our Work or Get in Touch