Our Support Desk is where our clients and community come together to find solutions.
We’ve had a few ongoing issues where people put too many characters in the Supervisor Name field of the Log Hours form, which then causes problems on Dragon Spears’ end and syncing. So, we’re wanting to implement a character limit on all of these fields in accordance with DS so that it doesn’t break their dinosaur system :)
Peter has spoken with them and confirmed that all fields are allowed 100 characters or less. Could we make the Organization, Supervisor Name, Supervisor Phone and Supervisor Email fields all at a 100-character limit? The others are dropdowns and shouldn’t matter.
Per our discussion with Kelsey today, we need the following users re-activated after they disappeared from the Pending section. Thanks!
firstname.lastname@example.org GHT Teach Abroad
email@example.com, 78504 WT Summer 2015
firstname.lastname@example.org, 73677 CAP 2015
email@example.com, 68402 CAP 2014
firstname.lastname@example.org, 68902 WT Winter 2015
Kelsey, who works with Lauren on GHC, has been trying to find the following users. She pulled this list from “Pending” on Wednesday, and two days later she went to open them again and they are not in Pending or searchable via All. I’ve looked at all sections and cannot find them via email or GO ID search. Any ideas?
Here are the emails, GO ID and program for each:
email@example.com, 11513, Host Family
firstname.lastname@example.org, 72910, WT Summer 2015
email@example.com, 71936, WT Summer 2015
firstname.lastname@example.org, 77371, WT Summer 2015
email@example.com, 79223, WT Summer 2015
firstname.lastname@example.org, 6909, Host Family
I have not been able to replicate this issue – my apologies – but I can’t tell what’s amiss here. I’ve successfully submitted this form twice:
yet one of our participants claims he has problems hitting the “submit” button at the bottom despite filling out all of the required fields. I have had no trouble submitting in both Chrome and Safari browsers (I believe he is using Chrome based on his screenshot).
Is there a maximum amount of text allowed in these fields? Any ideas of what this could be?