Support

Tag: GCI

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0 votes
0 answers
234 views

HI!
Look into the birthdate field on the Club user registration – field is pulling “independent homestay” in email notifications and in the entry itself.
THANKS!

0 votes
282 views

Hi!
I think there is an issue with email notifications on the GCI site… Elyse realized that she hadn’t been getting emails about new user registrations and/or grant applications for the past week, even though they were successfully submitted.

We did some testing and I think she’s right – I added her email address in addition to what was there, gci@greenheart.info, sent a test registration through, and she didn’t get anything.

I tested that it wasn’t just email issues with the gci@greenheart.info account by sending an email to that account and it worked, so it would appear that this is not an issue with our email system/forwarding.

Thanks!

  • Rosie GH asked 1 year ago
  • last active 1 year ago
0 votes
272 views

Hi!
Kelsey has been having problems with user activation. She says she has to approve most of them twice, because they still appear in “pending” after she initially approves them from the email. She has to approve them again through the Users tab in the dashboard in order for them to be approved.

  • Rosie GH asked 1 year ago
  • last active 1 year ago
0 votes
228 views

Hi!
We discovered an issue with the GCI password check; it appears that it will not accept weaker passwords when users try to change them. You mentioned implementing a possible bypass so that users will be able to change their passwords to more simple ones.

  • Rosie GH asked 1 year ago
  • last active 1 year ago
0 votes
276 views

Hi,
We discovered an issue trying to log hours when accessing the Club through Adage. In testing, it seems that when you log in through Adage and then emulate the user, hours logged are not saved.

However, it appears as a whole that hours are being logged, so we’re not sure if this is a widespread issue.

  • Rosie GH asked 1 year ago
  • last active 1 year ago
0 votes
371 views

Hi!

The prototype needs to be set up for the GCI registration page.

Thanks!

  • Rosie GH asked 2 years ago
  • last active 2 years ago
0 votes
369 views

Lauren: “When I clink on the “Manage Sign Up” link in my email that’s supposed to lead me to the new user registration page on the GCI, it brings me to a page that says, “You do not have sufficient permissions to access this page””
Q: This seems to be a problem on the website – the user registration plugin was updated – I’m going to need to do some work to find the cause.

0 votes
381 views

We need to delete the cap on number of hours a user can log in one session for GHT participants only. Lauren M said she spoke to you about this already. (I only got the request today so adding it to the system.)

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