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Missing campaigns on Form Assembly leads

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GHT has been receiving error messages from FA that campaign IDS are not being assigned to leads from the campaign inquiry forms. I think this may be a connectivity issue with SF, but could this also have been caused by the migration? I’ll forward you an example of an error message.

  • Ray
    I think the issue might be caused by slow loading pages, due to a database problem - I'm investigating that now.
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Hi Nelly,

Since the migration, the database seems to run much slower on complex queries – when it needs to pull lots of records from more than one table – on the program application pages this happens mostly in the related posts widget – so as a short term fix I’ve removed that from the site.

I’ll speak to WPE about the health of the database and then work on optimizing the way in the related widget searches and caches queries – and when that looks good I’ll re-introduce it.

  • Nelly
    Thanks for looking into this. Do you know how long the related posts widget will be removed from the program pages?
  • Ray
    Hi Nelly - it'll be back as soon as possible - but for two reasons I will not rush - 1st it would be good to see if this resolves the form problem, secondly anything that we can do to improve the load times on the forms is a benefit - the wait for FA plus the content on the form pages themselves make these the slowest loading parts of the site.
  • Nelly
    Definitely no rush! Just wanted to see if I could provide a general eta to the staff.
  • Ray
    Hi Nelly, We're scheduled to chat tomorrow about GHT - there are a number of issues which need addresses - growing pains really - I'll start to make up a list and once changes are approved and ready, we can test them on the staging server.
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