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GHT2 Poll results error

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We received an email from a few voters saying they voted for Natural Awakenings, but that the poll results is not reflecting their votes. I just tested the poll and logged a vote for Natural Awakenings from my desktop using Google Chrome, and my vote was counted in the poll results, and I did not see any errors.

We’re trying to get more information from the other two voters, but the third voter said they were using Firefox to vote and that their vote was not logged in the poll results. However, I just used Firefox to cast a vote for Natural Awakenings, and my vote was logged in the poll results, so I’m not sure why their votes weren’t logged. I’m trying to find out if they used a mobile device to see if that may have something to do with it.

  • Ray
    I've tested the poll again and it seems to be working correctly - we need to find out which device was used.
  • Nelly
    I found out the device used for one of the voters. She used a Mac desktop, but I'm still puzzled. Even if it was her cache, her vote should still have been logged in the back end, right?
  • Ray
    We've done some extra testing on Mac and all seems to work correctly - it would be unusual to have a mac specific problem, unless they used an obscure browser?
  • Nelly
    She said she used Firefox. I'll have Tieg tell her to try voting again and see if she experiences the same problem. Thanks!
  • Nelly
    I was looking at the poll entries for the EWT poll in Wordpress and noticed that there is a section called Spam, and there are 3 votes for Natural Awakenings that are marked as spam. Is it possible that their votes were marked as spam? Just wondering how Gravity Forms determines what is spam.
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Best Answer
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We’ve removed all SPAM options from the GF form, this should prevent any submissions from being moved to the SPAM folder.

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