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GCI - WT & CAP volunteer hours not showing up on the website

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When a Work and Travel or Intern & Trainee user logs volunteer hours, the hours do not appear under “awaiting approval” when the user views the logged Volunteer Hours under Log Hours. The awaiting hours are also not showing up for the Work and Travel and Intern & Trainee rewards “awaiting column” or within the reward itself under Hour approval.

However, when a report is ran the hours and users do show up in the report. I think this only affects Work & Travel and Intern&Trainee members. I forwarded an email from Elyse that also includes screenshots.

  • Nelly
    Ok, I just tested by created a test user under the Intern & Trainee 2015 program. I submitted 5 volunteer hours, and my hours still appear under Awaiting under the Log Hours in my profile. I also checked in Rewards in the dashboard. My hours still do not appear under the "Awaiting" column for Intern & Trainee reward; however, when I go into the actual reward, my hours do appear under the Hour Approval section. So it seems that the issue is only with the logged volunteer hours not appearing under the "Awaiting" column in the Rewards table.
  • Nelly
    Also, just received clarification about the report. The hours for Intern & Trainee and Work & Travel members are NOT showing up when a report is pulled; however, the participants are included in the report, but with zero hours logged (even if they have submitted hours). Sorry for the confusion!
  • Ray
    In all our testing on the staging version, we can export the hours correctly - both in summary and full export mode - we have made a few small changes which if approved, we'll push to live - but we can't replicate the same errors reported.
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Best Answer
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We will remove the caching from the admin site on the awaiting count – this was added to speed up the page load and avoid the changes of 502 errors – if these recur we’ll need to use the caching again, but with a shorter life-cycle.

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