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GCI + Reward Target notification

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Some programs have multiple reward target hours, and it looks like they are only receiving reward notifications for the greater reward target amount. For example, WT Participant in the U.S. Reward is eligible for two specific grants: 20 hours and 40 hours. But notifications were only sent out for participants reaching the 40 hours, and not the 20 hours.

In the Reward Target field in the back-end only “40” was entered as the reward target amount, so this is most likely why the notifications for 20 hours were never sent. Is it possible to enter to multiple Reward Target amounts?

  • Ray
    Does each program have multi reward targets, or just different single targets - which need to be combined within the same reward?
  • Nelly
    Most of the programs have two different reward targets to be eligible for two different grant amounts. For example, Work and Travel has a reward for 20 hours and a reward for 40 hours. So I guess this would be two different single targets that need to be combined within the same reward. Do you need to know the specific reward targets for each reward?
  • Ray
    No need to provide the rewards for each program - but we're going to need a more complex way to enter reward targets and I guess each target will require it's own message, when the user reaches it?
  • Nelly
    Yep - so an email will go out for the lower target, and then another for the higher target.
  • Ray
    We're going to need to discuss this a little more, in terms of unique messages per target and the complexity of the admin features to control the targets and messages - tracking multiple rewards will also require the milestone tracking system to be re-made.
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