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Some programs have multiple reward target hours, and it looks like they are only receiving reward notifications for the greater reward target amount. For example, WT Participant in the U.S. Reward is eligible for two specific grants: 20 hours and 40 hours. But notifications were only sent out for participants reaching the 40 hours, and not the 20 hours.
In the Reward Target field in the back-end only “40” was entered as the reward target amount, so this is most likely why the notifications for 20 hours were never sent. Is it possible to enter to multiple Reward Target amounts?