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GCI pending user registration issue

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Hi!
Kelsey has been having problems with user activation. She says she has to approve most of them twice, because they still appear in “pending” after she initially approves them from the email. She has to approve them again through the Users tab in the dashboard in order for them to be approved.

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We’ve done some deep testing and research into this issue and it’s coming up as a bug in the Gravity Forms Registration add-on – but it’s a hard one to nail down and they will resist helping a bit, I imagine – so you’re going to have to bare with us while we work to get this resolved.

We’ve opened a ticket and run updates on GCI so they can test against the latest plugin versions and have no easy way to push the bug back to us.

We’ll update this ticket when we have more news.

  • Ray
    • Ray
    • 11 months ago
    GF have kicked the problem back to us – so I have set them up access to the gcidev install already configured in “test mode” ( default theme, minimal plugins ) to show them that the problem appears to come from their plugin – not others which we use on the live site.
  • Ray
    • Ray
    • 11 months ago
    GF have “found” a bug and released an update – which we’ve tested in a range of situations – and seems to be working to fix the activation issue – however, there are further knock-on problems which are now affecting email delivery for activated / deleted users – these are going to take some time to resolve again…
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Thanks! I will update the GCI team with this and we can also connect with them as needed.

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