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GCI member volunteer logging issue

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GCI members belonging to the High School Students in the U.S 2013-2014 program are not able to log volunteer websites through the GCI site. When they reach the Log Hours page, the option to “log hours” is not available, although the definitions and rewards info is present. Elyse tried emulating the students in the database to access their accounts and encountered the same issue of not being able to log volunteer hours. Any idea on why this may be occurring?

  • Nelly
    The graduation date for this program is 5/01/2014, but they are all marked as alumni, so should be able to continue logging hours, but this option is no longer available. Is there an additional step that needs to be taken on the backend other than labeling them as alumni?
  • Ray
    The program has the date range - 08/01/2013 - 05/01/2014 - which means that it ended 5 days ago - all the users should have been moved to the alumni program, which does not seem to have happened - I'll need to check if the cron is set-up correctly with WPE
  • Nelly
    Yes, but the shouldn't they still be able to log hours under the alumni program?
  • Ray
    Yes - but they can't as they were still in the original program - I've manually run the graduation script for now - and I'll look further into reasons why this might be blocked on wpe.
  • Ray
    Just a short update, to let you know that we're continuing to run the graduation function manually until we find a permanent fix for the scheduled task on WPE.. we can easily push it manually on the date the programs end until it's all fixed up.
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Done!

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