Support

Support Desk

Our Support Desk is where our clients and community come together to find solutions.

0 votes
101 views

Hi,

We pushed the Impact Report live today and it looks fantastic – thanks for all of your help on styling and implementing Aesop.

So far we’ve only run into one technical issue – it’s not an emergency but should probably be fixed if possible by the end of the week.

Impact Report 2016

If you scroll past the first panel, you’ll notice a hamburger menu appears at the upper righthand corner of the page. This menu is pulling random pages from the site that don’t even correspond with this publication.

Is there a way for this menu to only pull posts from the Impact Report category?

Thanks,
Rosie

  • Rosie GH asked 6 months ago
  • last active 6 months ago
0 votes
104 views

Hi!
I discovered today that I’m unable to add video to the landing pages on CCI Greenheart…
When I tried to add https://youtu.be/O-NB-0DNqxA to the Host Families landing page and https://youtu.be/92ahKhsdmvk to the Educators landing page, both remove the YouTube URL after saving so it does not appear on the page.

  • Rosie GH asked 6 months ago
  • last active 6 months ago
0 votes
0 answers
123 views

Hi!
Per this alert, you said we’ll need to update these two sites.
Imminent: Non-HTTPS Sites Labeled “Not Secure” by Chrome

Thanks!

0 votes
116 views
  • Rosie GH asked 7 months ago
  • last active 7 months ago
0 votes
0 answers
122 views

Hi,
Per our discussion about the Style Guide, we’d like the following green and grey colors adjusted slightly on the live site to reflect two that are included in Greenheart’s official Style Guide.
Here are the colors:
Green: Used for buttons
Current: #78C729
Greenheart’s Style: #8AC53F

Grey: Used for body text
Current: #67747C
Greenheart’s style: #585858

Thanks!

0 votes
128 views

Hi!
Jill has said that some of the Instagram photos being fed into their homepage have odd cropping and are too small, so they are low quality.

  • Rosie GH asked 8 months ago
  • last active 7 months ago
0 votes
137 views

Hi!

We need a couple updates to Aesop.
-Remove the author field that shows at the top of published posts
-Remove the related posts at the bottom of published posts
-Remove the white space that is appearing between components, specifically in the parallax component

We’re beginning work on the Impact Report in the second week of January, so if these updates could be made before then, that would be AWESOME. Thanks!

  • Rosie GH asked 8 months ago
  • last active 7 months ago
0 votes
0 answers
156 views

HI!
Look into the birthdate field on the Club user registration – field is pulling “independent homestay” in email notifications and in the entry itself.
THANKS!

0 votes
156 views

HI!
Review update to theme to ensure plugin functionality works in all pages.

  • Rosie GH asked 8 months ago
  • last active 8 months ago
0 votes
150 views

Hi!
Please set up a working proof of concept on ght dev integrating a Pardot form. Kyle will provide necessary access.

THANKS!

  • Rosie GH asked 8 months ago
  • last active 7 months ago
Showing 1 - 10 of 280 results
Why not Search Our Work or Get in Touch