Q Support helps WordPress website owner, admins and developers to solve technical issues and configuration problems with themes, widgets & plugins.

Q Support

Q Support helps WordPress website owner, admins and developers to solve technical issues and configuration problems with themes, widgets & plugins by connecting them to the FREE Q Support questions and answer website and it’s community of users.

Community members assist website owners to locate and fix problems by requesting additional information, leaving comments and providing answers.

Support Process:

The Q Support Plugin has been designed to allow normal WordPress users to format and submit support requests directly from inside their own WordPress install to a specially created question and answer website, where they can receive expert help from a community of WordPress enthusiasts.

The expected support process would be for a user to submit a question from their website, track it’s progress via the in-built admin and then comment and reply to other members directly on the Q Support website – marking their question as resolved once a solution has been found.

However, users may also register and submit questions, answers and comments directly via the Q Support website – without community users, this initiative cannot survive!

In the near future design and development companies may also use the Q Support Plugin to directly and securely support their own clients – this works in the same way as open requests, except that only the dedicated agent can view and reply to their client’s questions.

Dedicated Agents may sign-up for this service in the near future for a soon to be announced annual cost.

Community Support:

Without community support the Q Support website is nothing.

The focus of this site is to build an active, relevant and accessible replacement for the wordpress.org forums, which often fail to provide either the support of feedback required by the plugin and theme developers and the people who use their products.

Users will be invited to enter and share their knowledge, experience and enthusiasm for WordPress with other Community members, with the aim of helping users to resolve problems on their WordPress sites.

In most cases, the people who require help – we like to call them “supportees” – do not know the exact information required to file a truly useful and descriptive support request – the technical language of the internet can be daunting!

Allowing users to easily submit and track their support requests is the first goal – the second is to allow the quick and easy transferral of relevant information about the problem the user is having – from their site, into the support environment – but without requiring the user to reduce their website security.

Dedicated Agents:

Community support is essential to most major Open Source projects – without a large number of developers and users driving the software forwards, it would most likely be too expensive to maintain and would quickly loose relevance in today’s quick moving world.

However, we understand that some support requests involve private or sensitive data and are best conducted in a secure environment between the client and the dedicated agent who maintains the website.

For this reason WordPress Support will soon be offering an option for dedicated agents to signup to use the Q Support Plugin to receive secure support requests from their clients – using the same familiar and easy interface from without WordPress.

This will be an annually charged service and will include a number of extra add-on tools – which will be exclusively available for Dedicated Agents.

The first add-on is almost ready:
Hour Tracker – a simple tool for assigning hours to clients and tracking your usage against support requests made to the WordPress Support website.

Release Overview
Read the Release Notes
Version: 0.0.0
Read the Comments
Open on github
View the Codex

Codex

The most basic ( and required ) information you can submit via the WP Support Plugin to start a new question on the WordPress Support website are:

  • Question Title
  • Question Body
  • Problem URL
  • Category
  • Tag ( available in a future release )

Depending on your plugin settings questions may also contain information about your WordPress installation, Server set-up and browser client, as well as a token to secure the data.

You should note that unless you are submitting questions to a dedicated agent, all the basic question information you submit will be publicly viewable.

Be careful to never share your password or any confidential information with anyone that you do not trust!

The most comprehensive and useful data that the WP Support Plugin can provide to developers and to community members who will try to solve your problem is the data about your current WordPress Installation.

The WP Support Plugin currently sends the following data:

  • WordPress Version and other settings data ( dates, locales, permalinks, urls )
  • Active Post Types
  • Current Theme
  • Theme Sidebars
  • Widgets
  • Active Plugins
  • wp-config.php constants
  • .htaccess contents

All data is anonymized and stored securely on your own WordPress Installation – it is not transferred or uploaded to the WP Support servers.

You can control what data is stored and collected via the Plugin Settings page.

If you have selected to save information about your Web Server with your support requests, you will be securely sharing the following details:

  • PHP Version Number
  • PHP uname
  • Server Operating System Name
  • Server Time Zone
  • MySQL Version

All data is anonymized and stored securely on your own WordPress Installation – it is not transferred or uploaded to the WP Support servers.

You can control what data is stored and collected via the Plugin Settings page.

The WP Support Plugin can provide community members with some helpful additional information about your problem, if you choose to send your client data along with your requests – this data includes:

  • Browser Name
  • Browser Major Version
  • Browser Minor Version

All data is anonymized and stored securely on your own WordPress Installation – it is not transferred or uploaded to the WP Support servers.

You can control what data is stored and collected via the Plugin Settings page.

The PHP Error log is the first place an experienced developer will look to find the source of a server-side problem – this log records the file, line number and cause of most errors and provides a wealth of information that might not otherwise be easy to see.

The WordPress Support Plugin includes a simple PHP Error Log viewer which allows website owners to quickly review the 20 most recent PHP errors.

The PHP Error log file can also be downloaded for offline reading or sending off to your website developer for review and to fix problems on your website.

If you are a website developer and you want to install the WP Support Plugin, but not use the Error Log feature – the simple solution is to define the WP_DEBUG constant as TRUE in the WordPress wp-config.php – like so:

define( 'WP_DEBUG', true );

This will disable the WP Support Error Log and remove the Log Viewer screen from the WP Admin.


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